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The Consumer Buy Motives And Their Implications To The Sales Team

By Leslie Ball


The choice to make a purchase or not to come from a complex decision-making process ordinarily impacted some factors. These elements are a mix of enthusiastic contemplations and actualities and can be classified and discussed separately for the benefits of marketers. They are the buy motives that determines if the customer is to buy a particular product and from a particular seller.

As a salesperson, it is imperative to comprehend that the buyer is not going to purchase the item as a consequence of your persuasion, however because of your capacity to arouse the right motives in them. To succeed in this, you require a profound comprehension of the impulses, the emotions, musings, and the feelings that decides the choice to buy.

The marketers have been able to classify the customer purchase motives into two broad categories. These are the product based decisions and the patronage buying motivations. Each of these categories is further broken down to either the emotional or rational considerations.

The product buying motives are the factors that induce or prompt the customer to choose a particular product as oppose to the other. This may include the physical considerations such as shape, design, color, size, price, performance, package, and, dimension among others. It can also involve the physiological attraction traits of the products such as its contribution to enhance the social prestige of the user.

According to the emotional product buying motivations, the emotional factors such as affection, hunger, thirst, need tor belonging, self-esteem, pride, emulation, habit, comfort, and the desire to be distinct. The desire to appeal sexually to the others also falls under this category

The rational product buying motivations on the other hands refers to decisions to purchase a product affect careful consideration. It involves logic and conscious consideration in purchasing decisions. The examples include the security or safety considerations, economic and financial decisions, low prices, suitability, versatility and utility, product durability, and product convenience among others.

The second major classification is the patronage buying motivations. These are the considerations that induce the buyer to make the purchase form a particular shop as opposed to the others. In simple terms, the buyer tends to patronize one seller more than others when it comes to purchase of some products. These too fall into two categories; emotional and rational.

The emotional motivations that make the purchasers patronize some shops and not the others are quite many. The issues that may appear like the simple look and appearance of the shop in the manner in which the products are arranged appeals to the emotion of the clients. The other factors are prestige, imitation, habit, the level of service offered, and many others.

The rational patronage on the other hands focuses on patronage decisions that are based on reasoning, analysis, and rational considerations. In this category, the issues like prices, the convenience, reputation, credit facility, efficiency, and reputation are some of the motivations.

As a leader or a member of sales team, it is important to understand and use the classifications of the buying motivations to your advantage. The success of your team depends on how well you understand the consumers and be able to appeal to them. You have to appeal to appeal their motives in order to win more sales.




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